483 - "Can We Talk?" How to Handle Tough Conversations in Business and Life

0:00Sam Horn founded the Tung Fu Training Institute more than 30 years ago when she saw the need for stronger communications in corporations, government agencies, industry associations, schools, and nonprofits.

0:12She's also the founder of the Intrigue Agency, which consults with business leaders.

0:16She's a keynote speaker for numerous Fortune 500 companies, and Sam lives in Austin, Texas.

0:21Her newest book, Talking on Eggshells, is available wherever books are sold.

0:26Sam, I love this friggin' book.

0:30So I have my uncorrected galley here, and I can't wait to actually get my hands on like the real version and share it with so many people.

0:37I think it's probably one of the most practical, useful books on modern communication that's ever been written.

0:43And that I'm not hyping.

0:44I'm like every single page of this book, I'm like, I'm learning something, or I'm reminded of something, or I'm like, oh yeah, I've got to print that out, or oh yeah, I've got to share that.

0:54And the title is killer, like so good, talking on eggshells.

0:58So tell us what it means to talk on eggshells and why is it so common that we feel that way and it's so difficult to get through.