STARR Restaurants: Stephen Starr. How a Non-Foodie Built Thriving Restaurants on Gut Instinct

0:09I saw something that you talked about in this business, and it would just stress me out so much, which is somebody might go to your restaurant five times, love it, and then the sixth time something might happen that is big enough that they'll never go back and they're really mad.

0:23Yeah.

0:23You know, the more you say what you just said, the more I realize what a stupid business this is to be in.

0:29One of our landlords, Seymour Rubin, said to me, he goes, why would you want to be in a business where one guy, a dishwasher, could just stop the whole operation?

0:39One guy could decide, that's it, I'm leaving.

0:43And the whole restaurant falls apart that night.

0:53Welcome to How I Built This, a show about innovators, entrepreneurs, idealists, and the stories behind the movements they built.