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0:08I've always believed everyone in our company, whether it's a sales engineer or the receptionist, is either adding credibility or taking credibility away from our company.
0:17And I got to have people always adding credibility.
0:19We empower everyone in our company to make the right decision, to do the right stuff.
0:24If someone would come to our store or phone into the receptionist and say, my keyboard, you know, quit working, they're empowered to replace it.
0:32Every employee that I hired, I would tell them, you'll never get chastised for doing the wrong thing.
0:36You'll get chastised for not doing the right thing quick enough.
0:44Welcome to How I Built This, a show about innovators, entrepreneurs, idealists, and the stories behind the movements they built.
0:57I'm Guy Roz, and on the show today, how Chuck Surak went from mixing music in the back of his mom's VW van to building the billion-dollar music and audio equipment giant, Sweetwater.
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